Be choosy when picking the color of your G!

I just traded my G1 in for a black one. I had to go thru the customer service dept, who connected me to a tech (i guess they thought they were gonna fix the keyboard lights for me over the phone?) I tried to tell the rep (a blackberry rep as she stated) that it is not fixable as of yet. Of course after getting disconnected.....I called again and the customer service person was new and had no IDEA what I was talking about. I relayed the info again...another 20 min shot, then asked for a super, who fixed e up. Why the run around? I tried to tell him I know this phone like the back of my hand after HOURS of continuous use over 10 days and that I had researched the brown/bronze keypad issue and he said it is not a "tmobile KNOWN issue." I told him I had read in many forums of folks having problems reading the brown phone. He tried to tell me his wife had the brown one and he had the black one and there was no problem. Uh, Okay, well I have a problem and fix it now. He told me that since I called within the 14 day buyers remorse timeframe, it would be exchanged.

Depending on ambient lighting conditions, it can be real hard to see unless tilted a cetain way and then tapping your message can be burdensom.